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For better or worse, there will be times when volunteer management professionals are called upon to settle or alleviate conflict. Fortunately, there are some great tips and tools out there for establishing a smooth conflict resolution process. And should it come to letting a volunteer go, no worries…here are some ideas on how to make it as painless as possible:

• Firing a Volunteer

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Also see Ethics; Legal Issues; Risk Management

• Addiction, Recovery and Volunteering – Jesse Bowen and Shelli Rawlings-Fein @ Volunteer Management Review, CharityChannel
• How to Deal with Conflict – Steve McCurley @ National CASA Association
• Problem Solving Procedures – Volunteering England
• When People Disagree: A Guide to Dealing Effectively with Conflict in Your Volunteer Program – Dudley Weeks, Ph.D @ Volunteer Management Review, CharityChannel
• When Problems With Volunteers Arise – Nan Hawthorne @ Volunteer Management Review, CharityChannel
• Why Good Volunteers Do Bad Things: A Look at the Subtleties of Volunteer Motivation – Steve McCurley @ National CASA Association
• Working in Groups: If the Group Creates a Problem – National CASA Association

Firing a Volunteer

• Breaking Up with Difficult Volunteers – Tiffani Hill, CVA @ Volunteer Management Review, CharityChannel
• A Few Pointers on the Unpleasant Topic of Firing Volunteers – Sarah Jane Rehnborg, Ph.D., ServiceLeader
• How to Fire a Volunteer and Live to Tell About It – Steve McCurley @ National CASA Association
• Letting Volunteers Go (Word Document) – Wales Council for Voluntary Action
• When You Must Fire a Volunteer – Mary Merrill @ Volunteer Management Review, CharityChannel

Didn’t find what you were looking for? Let us know and consider checking out the following sites:
Energize, Inc.
The Resource Center (CNCS)
Volunteer Canada
Volunteering Australia
Volunteering England
World Volunteer Web